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Category Archives: Wholesale Adult Novelty Distributor
Williams Trading Co Adds New Items From Maia Toys!
Pennsauken – Williams Trading Co is pleased to announce the addition of several new products from Maia Toys, including new 420 items and (2) new strokers.
Expanding their popular 420 line of products, Maia introduces a long, slim bullet and a bright green stroker with a rechargeable bullet.
MTMA332LF Unity 420 Long Rechargeable Bullet
The Unity Long Rechargable Bullet features (10) powerful vibration functions in a 6.5 inch long bullet decorated with hearts, peace signs, and pot leaves. This pale violet bullet offers a classic silhouette with USB rechargeable convenience, and makes for a great expansion to the 420 lineup of products.
MTMA2102LF Blaze Cannabis Stroker W/ Rechargeable Bullet
Measuring 6.5 inches in length, and 2.5 inches wide, the Blaze Cannabis Stroker is made of soft TPE that warms to body temperature easily. This compact stroker also features a popular Jessi bullet for additional stimulation. The rechargeable bullet offers (10) intense vibration patterns that can be used simultaneously with the stroker. Fully submersible, the Blaze makes a great addition to the 420 line.
Along with the (2) new additions to the 420 line, Maia Toys have added four additional items to their collection of products – (2) more long bullets, a new Jessie bullet, and an additional, clear, stroker for those with penises.
Along with the Unity Long Bullet, Maia adds the bright red Abbie Long Bullet and a gorgeous butterfly-patterned long bullet called the Monarch.
MTMA332R2 Abbie Long Rechargeable Bullet Red
MTMA332BF Monarch Butterfly Pattern Long Rechargeable Bullet
These long bullets measure 6.5 inches in length and 0.75 inches width, feature (10) powerful functions, and are fully submersible for bathtime play.
MTMA330BF Julia Jessie Butterfly Pattern Rechargeable Mini Bullet
The newest addition to the Jessie line of bullets is the powerful, (10) function Julia. Patterned with butterflies on a pale blue background, the Julia is fully waterproof and can be submerged in a bathtub or pool. USB rechargeable, the Julia features a smooth silicone coating, and pairs well with the Monarch for display.
MTMA2101 Aster Clear Stroker W/ Rechargeable Bullet
Finally, Maia Toys has added a second new stroker to their lineup. Made of clear, soft TPR, the Aster comes with the best selling Jessie bullet that allows users to customize their stimulation with (10) powerful vibration patterns. Fully submersible, the Aster measures 6.5 inches long and 2.5 inches wide.
Retailers can find these newest products on the Williams Trading Co website, and Maia Toys offers support by way of a tester program.
For ordering and product information, call a Williams Trading Co. Sales Representative at 800-423-8587 or visit www.williamstradingco.com For drop shipment and e-commerce support please visit https://dropship.williamstradingco.com/
Williams Trading Co. is a full line Adult Wholesale Distributor with over 40 years of excellence in the industry, carrying over 20,000 different items, with new products added weekly. Check out www.williamstradingco.com for its simple and effective online ordering system, backed by a knowledgeable sales staff. Over the years the company has expanded to offer direct drop-shipping services for online retailers, with the launch of https://dropship.williamstradingco.com/.
Williams Trading Co. leads as the first adult distributor offering free e-learning for all new and existing customers. Williams Trading University is a free e-learning program available exclusively to existing and new Williams Trading Co. accounts. Since its inception, there have been over 105,000 e-learning course completions and the number is still growing. Online courses are available 24 hours/7 days per week at www.wtulearn.com.
Back in Stock: Pretty Love! Now at Williams Trading!
New Arrivals from Cloud 9 Novelties – Order Now!
Williams Trading Co Adds New TENGAⓇ Flip Orbs to Line Up of Male Pleasure Products
Pennsauken – Williams Trading Co is pleased to announce the addition of (4) new SKUs to their line up from Japanese company TENGAⓇ.
The new TENGAⓇ FLIP Series expands to include the new TENGAⓇFLIP ORB line. The popular series features intricate detailing for strong sensations and is easy to clean with its unique flip-open case, and these new FLIP ORB masturbators are dubbed ‘the epitome of male pleasure devices.’
Like the original TENGAⓇ FLIP series, the new FLIP ORB flip opens for easy cleaning. These new designs, however, have the hinge at the entrance to the masturbator, instead of at the back of the sleeve. This allows the new FLIP ORBS increased durability, making it even more long-lasting than the previous models.
The interior texture of the new FLIP ORB consists of soft TPE stretched over orbs that allow for greater stimulation. The FLIP ORB Orange Crash models feature a nubby texture, and the FLIP ORB Blue Rush features a wave pattern. The TENGAⓇ FLIP ORB Strong models feature firmer orbs for additional stimulation.
TENTFO001 Tenga Flip Orb- Blue Rush (net)
TENTFO001H Tenga Flip Orb Strong- Blue Rush (net)
TENTFO002 Tenga Flip Orb- Orange Crash (net)
TENTFO002H Tenga Flip Orb Strong- Orange Crash (net)
Meaning ‘Elegant and Correct’ in Japanese, TENGAⓇ’s core goal is to eradicate the taboo image that surrounds sex toys and instead have them thought of as a necessary lifestyle item. Though the products look very simple, it is that streamlined, innocuous appearance that holds such great appeal to consumers. Since its founding in 2005, TENGAⓇ has sold millions of their products in more than 26 countries.
As further support, current and new customers can also visit Williams Trading University, the free eLearning platform offered by Williams Trading Co.
There, users can access the Introduction to TENGA course, and the TENGA Spinner and Accessories course.
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For ordering and product information, call a Williams Trading Co. Sales Representative at 800-423-8587 or visit www.williamstradingco.com For drop shipment and e-commerce support please visit https://dropship.williamstradingco.com/
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Williams Trading Co. is a full line Adult Wholesale Distributor with over 40 years of excellence in the industry, carrying over 20,000 different items, with new products added weekly. Check out www.williamstradingco.com for its simple and effective online ordering system, backed by a knowledgeable sales staff. Over the years the company has expanded to offer direct drop-shipping services for online retailers, with the launch of https://dropship.williamstradingco.com/.
***
Williams Trading Co. leads as the first adult distributor offering free e-learning for all new and existing customers. Williams Trading University is a free e-learning program available exclusively to existing and new Williams Trading Co. accounts. Since its inception, there have been over 105,000 e-learning course completions and the number is still growing. Online courses are available 24 hours/7 days per week at www.wtulearn.com.
Williams Trading Co. Offers Tips to Brick & Mortar Retailers: How to Build Inexpensive Barriers At the Cash Wrap to Preserve Social Distancing
Pennsauken – Continuing with Williams Trading Co’s series on COVID-19, Williams Trading Co shares some quick and helpful tips to help build inexpensive barriers for cash registers and check out areas.
The cash register has emerged as the most dangerous place in the store, according to public health and worker safety experts. Every item cashiers touch, scan and bag has been handled by customers and other workers.
Retailers have been stepping up their safety measures as the CDC’s guidance on the virus evolves. In addition to Walmart, stores like Target, Kroger, Whole Foods and others have installed guards at checkout lanes and added social distancing markers in lines.
Retailers are limiting the number of customers inside the store at one time and are sanitizing checkout stations frequently. Companies are also expanding the use of contact-free payment options so customers don’t have to touch screens or enter their pins.
The best practice for adult store owners is to maintain social distancing and install additional safety measures at the cash register in the form of barriers. Eric Feigl-Ding, an epidemiologist and health economist at the Harvard Chan School of Public Health, said cashiers “need N95 masks as much as health care workers.” He believes that all stores also need to give their cashiers face shields because many coronavirus carriers are asymptomatic.
Help maintain social distance and physical separation while protecting from splashes and sprays with clear plastic barriers. Plexiglass sneeze guards, splash guards, cashier shields and other clear partitions are more important than ever. Many online resources are available to order plexiglass barriers or sneeze guards. Visit this Retail Display website here, or simply go to your local home center after taking measurements to build your own barrier.
Here are a few examples listed below:
- Simple Plexiglass Installation – this simple plexiglass sheet is a straightforward flat piece of plexiglass with minimal fasteners. A cutout can be provided for credit card terminals. This material is easily found at most hardware centers, and can be cut to size.
- Simple Barrier Attached to Counter or Register – You can create a simple temporary barrier and mount this directly to your front register counter space. Leave a space at the bottom for products and tender to be passed between employees and customers.
- Suspension from Ceiling with Color Border – Many retailers have attached a sheet of plexiglass to the ceiling with a counter slot underneath. Please be careful to anchor this type of barrier with a rigid mount.
This is the latest in Williams Trading Co’s COVID-19-related educational releases; each week, new content will be posted across Williams Trading Co’s various media platforms.
Previous content can be found at the links below:
Williams Trading Co. Offers Tips to Brick & Mortar Retailers to Convert Commerce to Curbside Pick-Up During Openings – Williams Trading offers retailers How-To tips on converting their brick and mortar business model to curbside pickup.
Williams Trading Co Offers a Checklist and Store Opening Guide as States Slowly Allow Openings – Williams Trading Co offers retailers some helpful guidelines for reopening their business as restrictions begin to lift
COVID 19 How to Exercise at Home and Tips on Stress– Williams Trading Co. offers some great tips on exercising at home and dealing with stress
Protecting Yourself From COVID-19 While Grocery Shopping – Best practices and tips on how to protect yourself while at the grocery store.
Quick Tips How to Safely Remove Disposable Gloves – There’s a right way and a wrong way to take off gloves; this shows you the correct way to remove gloves and avoid contaminating your hands.
It’s Time to Make Your Own Face Mask Here’s how to do it – Complete with printable patterns, diagrams, and instructions.
The Vital Importance of Social Distancing – Why Social Distancing is important to flattening the curve of COVID-19
Williams Trading Co. Opens Up It’s Williams Trading University e-learning Portal to all Adult channels During the COVID 19 Stay at Home Mandate Period – The award-winning e-Learning platform offers all retailers a chance to brush up or refresh their knowledge with over 150 training modules. This is a great way to pass the time – and earn chances to win prizes.
Williams Trading Co Releases New Course on Williams Trading University – A Retailers Guide to COVID-19 – With information culled directly from the CDC’s website, this module on Williams Trading University offers retailers a guide to best practices when deep cleaning their stores, an overview of symptoms of the virus, and downloadable, printable infographics that can be used as signage or even checklists for store employees.
You Tube – The COVID-19: A Retailer’s Guide YouTube video – shares best practices for retailers concerned about COVID-19, tips to sanitizing your store, and how to keep your employees and customers healthy.
Shut In with Recent COVID-19 Travel Restrictions or at Home and Practicing Social Distancing? Game ON! – What better way to boost sales? Whether a brick & mortar location serving the public with curbside service, or an e-commerce site shipping product to consumers, games are a hot item right now.
The COVID-19: A Retailer’s Guide – YouTube video shares best practices for retailers concerned about COVID-19, tips to sanitizing your store, and how to keep your employees and customers healthy.
For ordering and product information, call a Williams Trading Co. Sales Representative at 800-423-8587 or visit www.williamstradingco.com For drop shipment and e-commerce support please visit https://dropship.williamstradingco.com/
Williams Trading Co. is a full line Adult Wholesale Distributor with over 40 years of excellence in the industry, carrying over 20,000 different items, with new products added weekly. Check out www.williamstradingco.com for its simple and effective online ordering system, backed by a knowledgeable sales staff. Over the years the company has expanded to offer direct drop-shipping services for online retailers, with the launch of https://dropship.williamstradingco.com/.
Williams Trading Co. leads as the first adult distributor offering free e-learning for all new and existing customers. Williams Trading University is a free e-learning program available exclusively to existing and new Williams Trading Co. accounts. Since its inception, there have been over 105,000 e-learning course completions and the number is still growing. Online courses are available 24 hours/7 days per week at www.wtulearn.com.
Williams Trading Co. Offers Tips to Brick & Mortar Retailers to Convert Commerce to Curbside Pick-Up During Openings
Pennsauken – Continuing with Williams Trading Co’s series on COVID-19, Williams Trading Co shares some quick and helpful tips to convert your business to Curbside Pickup as states start to reopen.
While some states or counties might not allow stores to reopen fully, some are allowing stores to reopen with a curbside pick-up model. Adult retail brick and mortar businesses can easily be able to adopt this model for their own use.
First, one of the easiest ways to convert to Curbside is if your business already has a website where customers can order and pay. If possible, assign time slots for pick up, and designate an area where orders are held within the store. When the customer arrives to pick up their order, you can either have them call the store phone, or text their arrival to a designated number – make sure employees ask for the color, make, and model of the customer’s vehicle, just in case you have more than one pickup at a time.
The best practice for both consumer and store employee safety is to ask that the consumer have their back window or door open so the employee, masked and gloved, can simply place the order in the backseat and avoid contact entirely.
Converting to Curbside Pickup
- If you don’t currently have a website, building one can be quick and inexpensive. While there are many platforms available, Shopify offers a free 90 day trial, and pricing is as low as $29/month. The Shopify app once integrated with Inventory Source is fully compatible with Williams Inventory updates.
- You can link your Shopify site with Inventory Source and load your store inventory onto your Shopify site. The process is quick, easy, and depending on the plan chosen, can be relatively inexpensive. This will make offering customers curbside pickup much easier. (Check with your distributor – they may offer a discount coupon for Inventory Source.)
- Shopify offers a special app called Store Pickup and Collect – Store Pickup provides your customers with a seamless pickup option that integrates with your store’s existing shipping and styling. It has a 14-day free trial, and costs $11/month.
- Setting up a separate number for Store Pick up is easy, simply set up a new Google Voice number. Sign up for Google Voice Go to https://voice.google.com/.
This is the latest in Williams Trading Co’s COVID-19-related educational releases; each week, new content will be posted across Williams Trading Co’s various media platforms.
Previous content can be found at the links below:
Williams Trading Co Offers a Checklist and Store Opening Guide as States Slowly Allow Openings – Williams Trading Co offers retailers some helpful guidelines for reopening their business as restrictions begin to lift
COVID 19 How to Exercise at Home and Tips on Stress– Williams Trading Co. offers some great tips on exercising at home and dealing with stress
Protecting Yourself From COVID-19 While Grocery Shopping – Best practices and tips on how to protect yourself while at the grocery store
Protecting Yourself From COVID-19 While Grocery Shopping – Best practices and tips on how to protect yourself while at the grocery store.
Quick Tips How to Safely Remove Disposable Gloves – There’s a right way and a wrong way to take off gloves; this shows you the correct way to remove gloves and avoid contaminating your hands.
It’s Time to Make Your Own Face Mask Here’s how to do it – Complete with printable patterns, diagrams, and instructions.
The Vital Importance of Social Distancing – Why Social Distancing is important to flattening the curve of COVID-19
Williams Trading Co. Opens Up It’s Williams Trading University e-learning Portal to all Adult channels During the COVID 19 Stay at Home Mandate Period – The award-winning e-Learning platform offers all retailers a chance to brush up or refresh their knowledge with over 150 training modules. This is a great way to pass the time – and earn chances to win prizes.
Williams Trading Co Releases New Course on Williams Trading University – A Retailers Guide to COVID-19 – With information culled directly from the CDC’s website, this module on Williams Trading University offers retailers a guide to best practices when deep cleaning their stores, an overview of symptoms of the virus, and downloadable, printable infographics that can be used as signage or even checklists for store employees.
You Tube – The COVID-19: A Retailer’s Guide YouTube video – shares best practices for retailers concerned about COVID-19, tips to sanitizing your store, and how to keep your employees and customers healthy.
Shut In with Recent COVID-19 Travel Restrictions or at Home and Practicing Social Distancing? Game ON! – What better way to boost sales? Whether a brick & mortar location serving the public with curbside service, or an e-commerce site shipping product to consumers, games are a hot item right now.
The COVID-19: A Retailer’s Guide – YouTube video shares best practices for retailers concerned about COVID-19, tips to sanitizing your store, and how to keep your employees and customers healthy.
For ordering and product information, call a Williams Trading Co. Sales Representative at 800-423-8587 or visit www.williamstradingco.com For drop shipment and e-commerce support please visit https://dropship.williamstradingco.com/
Williams Trading Co. is a full line Adult Wholesale Distributor with over 40 years of excellence in the industry, carrying over 20,000 different items, with new products added weekly. Check out www.williamstradingco.com for its simple and effective online ordering system, backed by a knowledgeable sales staff. Over the years the company has expanded to offer direct drop-shipping services for online retailers, with the launch of https://dropship.williamstradingco.com/.
Williams Trading Co. leads as the first adult distributor offering free e-learning for all new and existing customers. Williams Trading University is a free e-learning program available exclusively to existing and new Williams Trading Co. accounts. Since its inception, there have been over 105,000 e-learning course completions and the number is still growing. Online courses are available 24 hours/7 days per week at www.wtulearn.com.
Wholesale Adult Novelty Distributor
Wholesale Adult Novelty Distributor
Are you searching for a new Wholesale Adult Novelty Distributor to support your business?
Wholesale Adult Novelty Distributor
Williams Trading Co. Celebrating over 40 years in the Adult Novelty Wholesale Business
A Family Company Established to Help Your Adult Novelty Business.
Williams Trading Co. has been a leading Adult Novelty Distributor with over 21,000 in stock items for over 40 years. We are a full line wholesale distributor for all of the branded novelty product lines with complete drop ship and fulfillment capabilities; shipment available six days per week with a 95% fulfillment rate. Our business supports all channels of adult distribution including traditional brick and mortar retailers, chains stores, e-commerce partners, e-bay re-sellers and home party consultants.
We Have the Largest Novelty Assortment Including Exclusive and Brand Product Lines.
We offer a wide assortment of branded novelty manufactures including Pipedream, Nasstoys, Topco, Doc Johnson, Blush Novelties, Cal Exotics, Nu Sensuelle and many more. We are a full stocking galley distributor which allows you to purchase from a one stop solution. In addition to handling every major novelty and lube product line, we offer a full assortment of lubes including Wet, System Jo ID lube and all of the customized specialty lube brands. Williams Trading Co. also offers its own exclusive product line including Garden of Eden, Cloud 9, Monkey Spanker, Pocket Dungeon and many more.
Trouble Free Ordering with Knowledgeable Sales Experts at Your Service Along with Efficient Fast Shipping Daily (6) days a week.
Our efficient distribution center and shipping systems allows us to ship to you in a 1- 4 day shipping window. We pick, pack and ship orders (6) days per week to meet your needs. Our family-run business includes the industry best account reps with long term industry knowledge to guide you on your product selection. You can place wholesale orders 24/7 via e-mail, with a CSV file or an XML File eliminating potential data entry. You can also place orders via fax at 856 662 0029, or call our tool free line at 800 423 8587.
Call
Toll Free #: 1-800-423-8587
Our Local #: 856-662-3344
Sales Dept. : ext. 2
Fax
Office fax#: 856-662-8030
Email
sales@williamstradingco.com
Strong Marketing Programs and Sales Promotion’s to Assist Your Business
Williams Trading Co. offers unique wholesale sales every month in each novelty category, including lubes and specialty items. These discounts come to you automatically each month once you become an established Williams Trading Co. dealer. We support our dealer base with custom retail training initiatives from Williams Trading University, point of sale (POS) displays and tester programs for your retail floor. We leverage our 40 years of experience in the industry to help you get maximum sales results.
Home Party Consultants Get Special Attention, From our Knowledgeable Staff
We offer the best in bedroom, bath and lingerie including intimacy gift kits, toys and all natural collections for the home party consultant. You can add some fun to your home party with our complete line of couples games and party favors. Williams Trading Co. offers every line in stock and ready to ship to your Home Party customers. If you are just starting a home party business or an established consultant, we can bring you a broader product line with unique items to grow your home party sales results.
Join the Williams Trading Co. Family-We Go To The Extreme For Our Customers!
Learn about Williams Trading Drop Shipping here:
Don’t want to stock inventory and mess around with shipping? Tired of back orders and slow service with your current drop shipper? You concentrate on building your business and we’ll fill all of your orders quickly and accurately. We offer the best drop shipping program available in the adult industry. You can place individual drop ship orders on our web site or you can upload orders in batches. Orders usually ship within 1 to 2 business days. We ship in plain brown boxes with nothing on them but a shipping label. Your customer will get a packing list with your company name and address on it! We can ship Ground, 2 Day or Overnight with UPS , First Class, Express and Priority Mail is available, and all of our US Mail packages have delivery confirmation numbers. International packages can be shipped by UPS or US Airmail. You are charged for the wholesale cost of the products, the actual shipping charge (i.e. whatever the carrier charges us), plus a small drop ship fee per order (not per item) of $2.25. We don’t personally contact your customer for any reason and they won’t be put on a mailing list.
- We drop ship right to your customers which eliminates the need for you to have inventory or handle any items.
- We ship all orders in a discreet box.
- We put a packing slip in the box, with your company name on the top, disclaimer, return policy, your customer information including items that were shipped and any item on back order.
- We ship UPS and US Mail for all domestic orders. Also International shipping by UPS and US Mail is available. (International Shipments are your responsibility as soon as we ship the order).
- We offer overnight and 2 day shipping. We guarantee that priority (overnight & 2 day) orders get out the same day we receive them before 1:00PM EST.
- We charge you the UPS and US mail rates we are billed. There is also a $2.25 handling fee per box.
- Computerized shipping and tracking. At 4 pm each working day we transmit all tracking information. You will receive the UPS or US mail shipping cost, tracking number and items on back order of the orders we shipped in the previous 24 hours.
- All items on backorder are checked daily with shipments received. Our fill rate is over 95% but sometimes cannot control backorder issues.
- Customer service department that will advise and answer all your questions and concerns about your site and orders.
- Another great optional feature we offer thru UPS and US Mail is e-mail verification. If your customer provides an e-mail address, UPS or US Mail will send them an e-mail with the tracking # and date shipped. This e-mail comes from UPS and US Mail, says nothing about what is in the package, but just tells them when to expect this package. This feature will reduce your customer service calls and e-mails from your customers wondering where there order is.
- Daily invoicing and a PDF of your invoice is available.
Bulk orders
Muffs and Cuffs, Inc are owned by Williams Trading Co., an adult distributor that has been in business since 1974. If you decide to not use our drop ship program, we have another choice. Williams Trading has a warehouse of over 70,000 sq ft and inventory of over 19,250 different novelties, and DVD’s. We carry all the major novelty lines and many others also. Williams will ship the items directly to your location for your convenience. Just contact one of our friendly sales people, toll free at 1-800-423-8587 or e-mail at sales@williamstradingco.com for more information.
About Us
Our internet division and drop ship program is by far the best in the adult industry. As an adult distributor, we won’t compete with you on the internet. We will remain your distributor, selling you the items at wholesale prices. We could create a retail site, reduce prices and take away business from you, but that’s not what we are about.
Muffs & Cuffs has been in business since 1997. We started by drop shipping 25 orders a day for a few websites. We currently drop ship over 9000 orders a week for over 150 different websites and web owners. We have dedicated personnel who process, pick, pack and shipped all the orders, Sunday through Friday.
If you are not satisfied with your present supplier, back orders are excessive or don’t have enough hours in the day to better serve your website business because you drop ship the orders yourself, give us a try. Let us fulfill your orders so you’ll have more time to market your site or give us your back orders, and you will find our service and program to be the best. Once you try our program, you’ll never go back.
General F.A.Q.
Q. Do you have a catalog?
A. We carry so many items from so many different companies we don’t send out catalogs anymore. Also, the web site has all the products, prices, and pictures and descriptions of the products on there, and is much easier to use than a catalog.
Q. How much should I charge for shipping?
A. We have a suggested shipping charge for each product on our web site. You should charge about $8.95 for one product and like $10.95 or more for 2 or more items This will get you close for standard shipping (UPS Ground for multiple item orders and for large items and USPS Priority Mail for small orders). You should add at least $20 for 2nd day shipping and $35 for overnight shipping. You should add at least $50 for international shipping. These prices should cover your drop shipping fee You should tell them that standard shipping will take 1 weeks, express shipping will take 2-4 business days and overnight will take 1-2 business days. International shipping can take several weeks to get there. Here are a few other things to keep in mind: 1) Priority Mail is only cheaper than UPS Ground for small packages
Q. What are the suggested retail prices?
A. You should mark up at least 100% or more Having low prices will not increase your sales, goes by if people find your site.
Q. What is the return policy?Due to the discreet, sensitive and hygienic nature of the products that are distributed we do not accept returns, however, we do have some exceptions such as:
Manufacturer Defectives (must be reported within 30 days)
- Place a new web order for defective merchandise
- Please fill out this form with the original order # and the customer’s complaint so we may justify the defect.
- Once we establish defective product we will credit.
- After 30 days please refer to the manufacturer’s warranty list.
- Manufacturer’s Warranty list
Returned/Refused
- These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
- We will inspect these returns and if they are viable for resale we will credit.
- If products are not viable for resale due to damage from shipping errors no credit will be issued as we have to discard the product.
- Notifications of viable returns will be marked on the website only..
- On Econ returned/refused orders we are billed by USPS for these returns. You will be rebilled for these shipping charges.
- It is up to the customer to reship with corrected address or credit their customer
- If reshipment is returned again there will be a 15% restocking fee added
Wrong Item/Shortages (Must be reported within 48 hours from ROG)
- If a wrong order or item is received you are to email returns@williams-trading.com with the order # and explain the issue.
- If there were shortages email returns@williams-trading.com with the order# and items that were short by product # or description.
- Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
- We will reship the correct items
Lost/Stolen
- We are not responsible for orders once they have left our warehouse
- If there is a tracking #, the order has been put on a skid and has left our building
- If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing claim.
Q. Will you ship COD?
A. Yes we ship COD in the US. You have to open a Account with our parent company Williams Trading Company (1800-423-8587 ext 14) or email sales@williams-trading.com. Until your account is established and we have a credit application that is approved, we cant ship COD.
UPS and US Mail F.A.Q.
Q. What about UPS and US Mail rates?
A. You can go to http://www.ups.com and enter our zip code (08110). This will give you the absolute latest rates from OUR area. US Mail rates are cheaper, but (close enough to base both shipping methods on the same pricing). US International Air Mail rates are very close to UPS’s international rates.
Q. What about shipment tracking?
A. UPS and US Mail are traceable they all have tracking. UPS is only better because the order is insured for $100.00. When shipping to international destinations. We will not take responsibility for delivery via any method. Occasionally countries will not allow our merchandise into their country. We make every effort to get the merchandise to it’s destination. In some instances it will be impossible to deliver. Depending on the value of the products we may try to bring the order back to us. In most cases, however this is not cost effective. If we do get the merchandise back we will credit you for the merchandise less incoming freight and taxes. If we can’t get it back we will not be held responsible. Please make your customers aware of the risks involved in shipping this merchandise to international destinations.